We offer a unique one-stop service that provides you with services required for managing your entire IT infrastructure. With several man-years of experience in hardware and software services, we provide the requisite complimentary capabilities you need to meet growing IT challenges.
Progression’s infrastructure management service portfolio offers both onsite and remote infrastructure management services and consists of: | | | | | | Annual Maintenance Services | | | The use of multitude devices from a host of vendors makes it very difficult and expensive for enterprises to maintain their IT infrastructure. Companies require dedicated IT-support teams to cater to the daily breakdown of equipment like servers, desktops, routers, printers, switches, laptops, modems, and others. Our Annual Maintenance Services reduces your overheads and headache, while ensuring the smooth upkeep of your IT infrastructure. | | | | | | Facility Management Services
| | | To allow companies run business-critical applications, Progression offers 24x7 support by providing dedicated on-site resident engineers to ensure quick recovery from system failures. The resident engineers also co-ordinate with third party vendors in cases where equipment is under warranty, thereby becoming a single point of contact for all IT infrastructure problems.
Apart from the above, the resident engineers are fully supported by a remote team of experts who are available to support in case of escalations of service call in case of complex issues. | | | | | | Service Level Agreements | | | Mission critical infrastructures like Enterprise Servers and Networking Cores need near zero downtimes. The need for a partner to appreciate that criticality and design and deploy service architectures and manage them is key to meeting the service level objectives (SLOs). Progression has years of experience and expertise to help its customers meet and exceed their service level requirements.
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